Question 1

What insurance do you take? Do you accept self-pay?

Accepted Answer

We accept Blue Cross Blue Shield and Tufts commercial insurance only. We do accept self-pay.

Question 2

Where is the office?

Accepted Answer

We are a telehealth practice - there is no physical location. If you need to send payment by mail - please use the following mailing address:

400 TradeCenter Suite 5900
Woburn, MA 01801

Question 3

How do I cancel my appointment?

Accepted Answer

To cancel an appointment, you can either say “no” or “cancel” to the reminder text or click “cancel my appointment” on the reminder email.  This will cancel your appointment and send your provider a notice even if you’ve already replied yes. Note: You must give us 24 hour’s notice to avoid the late cancellation/no show fee.

Question 4

How do I reschedule my appointment?

Accepted Answer

To reschedule, first cancel your appointment, then follow the instructions for scheduling on our website.

Question 5

What methods can I use to pay for my appointment?

Accepted Answer

You may use check, cash, or credit card.  Cash and check are preferred. Payments are expected at time of service.

Question 6

Can my children be present during the appointment?

Accepted Answer

Yes! Children are always welcome.

Question 7

Where can I find contact information such as your fax, number, or address?

Accepted Answer

All contact information can be found on our "Contact" at www.arcamh.net/contact

Question 8

What should I do if I have an emergency?

Accepted Answer

If you are unable to reach us by phone or email, or if there is a dire situation, please call 911 or go to your nearest emergency room.

Question 9

What if I am unable to get in contact with you?

Accepted Answer

We are very diligent about responding to phone calls and emails during business hours. If you have not received an email response within one business day, please check your spam folder. In particular, if you have a Comcast email, correspondences have been known to disappear or go to spam.  Please contact us by phone if there is any concern I have not received your message.

Question 10

How does billing work?

Accepted Answer

Billing is done by a third-party company.  You should receive your bill after it has been submitted to your insurance company as a claim.  If you are curious what you owe or if you believe there is an error, please contact your insurance company.  Please contact us for further questions. Self-pay is paid in office and is not billed out.

Arca Mental Health

Frequently Asked Questions